Refund policy
If you are unhappy with your Ana de Costa online purchase, we will be happy to arrange an exchange or full refund within 14 days (less shipping costs) - please note that this policy does not apply to bespoke orders. Please contact us straightaway on +44 (0) 207 249 4005 or info@anadecosta.com with details of your online return request.
We will only accept goods that are unworn, undamaged and in the original Ana de Costa box. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded. Unfortunately, we cannot accept returns or exchanges on earrings due to hygiene reasons. If you would like to cancel an order before it has dispatched or if you find a fault with your purchase, please contact us: info@anadecosta.com