Privacy Policy
Privacy Policy
We are committed to safeguarding the privacy of our website visitors and customers; this policy sets out how we will treat your personal information.
You acknowledge and agree to be bound by the terms of our Privacy Policy
Information provided through Ana de Costa will be stored on servers located in Europe. Any personal information that you may give us including your e-mail address is used to fulfil your information request. We may store information in a database for marketing purposes. We do not sell or provide the information collected or stored about you, to third parties. Our Privacy Policy adapts to the internet's dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed.
Data controller and data processor
The data controller is the merchant Ana de Costa. We can be contacted at info@anadecosta.com. The data processor for the merchant is Shopify, the platform hosting Ana de Costa online store. Ana de Costa.com will not pass on your personal, credit or debit card details to any third party. Credit or debit card information will always be encrypted on transfer.
We will never ask for personal details via email.
If you receive an unsolicited email asking you for your log in details or credit or debit card details, please contact our Customer Service team immediately at info@anadecosta.com.
What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including name, email address and address details so that we can deliver ordered goods.
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(d) any other information that you choose to send to us
Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Shopify and Google Analytics to analyse the use of this website. Shopify and Google Analytics generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google and Shopify will store this information.
Our advertisers or payment services providers including PayPal may also send you cookies. We are also using third-party cookies from Trustpilot to invite our customers to write reviews and verify them.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies"" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you our newsletter and other marketing communications relating to our business by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user
(j) deal with enquiries and complaints made by or about you relating to the website
(k) other uses such as publication on the website of information you have agreed to be shared on our website, such as testimonials.
All our website financial transactions are handled through our payment services provider Shopify and Paypal. You should only provide your personal information to Paypal or Shopify after reviewing the Paypal privacy policy (available at www.paypal.com and https://www.shopify.com/legal/privacy respectively). We will share information with Paypal or Shopify only to the extent necessary for the purposes of processing payments you make via our website.
Lawful basis for collecting personal data
(a) In the case of browser analytics, we process this data for the legitimate interests of the merchant Ana de Costa.
(b) In the case of personal data collected for processing orders and payments, we process this data in order to fulfil a contract with you to supply the purchased products or service.
(c) In the case of subscribing to our mailing list, we rely on your consent as the lawful basis for processing.
(d) In the case of any other information that you choose to send to us, the lawful basis will likely depend on the context of the information at the time - but is likely to be related to processing orders and providing a service, and therefore falls under the fulfilment of a contract with you.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. This includes our accountants, bookkeepers, payment service provider, software developers and web hosting suppliers.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law
(b) in connection with any legal proceedings or prospective legal proceedings
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
Retention of data
We will keep data for at least 7 years in order to provide records for HMRC.
International data transfers
Information that we collect may be stored and processed in and transferred to other countries other than the UK to enable us to use the information in accordance with this privacy policy.
Personal information that you submit specifically for publication on the website - for example for testimonials - may be published on the internet and may be available, via the internet, around the world.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Your rights
You have the right to request access to the personal data that we hold about you - this is known as a Subject Access Request (SAR). If you wish to make an SAR about the personal data we hold about you, please email info@anadecosta.com. We will respond within 30 days to provide you with the data we hold about you in a commonly-used electronic format. There is no charge for this service, however if requests become manifestly unfounded, excessive or repetitive, we may charge a fee appropriate to the administrative work required.
You have the right to request a rectification of your personal data. To do so, please email info@anadecosta.com. We will respond within 30 days, although can be extended by two months if the request for rectification is complex. If we decide not take action in response to a request for rectification, we will explain to you our reasons.
You have the right to the deletion or removal of your personal data where there is no compelling reason for its continued processing. To request deletion of your personal data, please email info@anadecosta.com. We may refuse to comply with a request for erasure in some circumstances, for example in the case of requiring the information as part of a legal obligation, such as our statutory accounts and records.
You have the right to suppress or restrict the processing of your personal data. To request this, please email info@anadecosta.com. You have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services. To request this, please email info@anadecosta.com. We will respond within 30 days to provide you with the data we hold about you in a commonly-used electronic format. This time can be extended by two months if the request is complex.
You have the right to object to:
- direct marketing
- processing based on legitimate interests
To make an objection to processing, please email info@anadecosta.com. You have the right to withdraw your consent for processing, where consent is the legal basis - for example our marketing mailing list. You may withdraw your consent by using the unsubscribe link at the bottom of our emails.
You have the right to lodge a complaint with the UK’s supervisory authority, the ICO: https://ico.org.uk/
Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
VISITOR-KEYED INFORMATION
We retain information provided by our visitor, such as registration information and contact information (e.g., name, address, phone number).
MAILING ADDRESSES
If you purchase through our website we may retain your address for future mailings but you are welcome to tell us if you do not wish to receive our mailings at the time of placing your order, by contacting us. We do not share your name or address with non-affiliates.
TELEPHONE NUMBERS
Visitors who give us their telephone numbers online may receive telephone contact from our representatives regarding orders or requests they have placed online.
AD SERVERS
Ana de Costa does not have arrangements with any ad server companies for this Web site.
DISCLOSURE
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information. By using the Ana de Costa website, you consent to all of the above uses of your data.