Delivery & Returns
For all orders express delivery is complimentary and we offer free international delivery. We aim to ship your order within 1 business day of purchase with tracked shipping, unless specified otherwise, and pending availability and credit verification. Please be aware that all deliveries require a signature for delivery.
Shipping Methods
UK Mainland- Next day
Non-UK Mainland & Northern Ireland - 2-3 Working Days
Rest of World – 3-5 working days for EU 5-7 working days for rest of the world
Please note that international shipments are subject to customs clearance which can cause delays out of our control.
FedEx - Depending on the destination country, international delivery times do vary. Once your order has been dispatched you will receive an email with details of your consignment number so that you will be able to track your package.
As part of routine inspections carried out by US Customs, orders valued over $2,500 may be subject to a further information request via our nominated courier including the shipping receivers IRS number. This is a routine requirement requested by US Customs for clearance of the shipment.
Please note that our shipping partner will contact you via email to request completion of a 5106 form. This form registers the recipient as an importer and allows the shipment to be cleared on your behalf. Please complete this form as soon as possible. Additionally, FedEx sometimes request a self-certification form from the recipient. If this happens, please forward the FedEx email to us, and we’ll assist you with the process.
FedEx will also request payment of customs duties, taxes, or processing fees as part of the delivery process. Depending on the circumstances, this payment may be required before delivery or invoiced after your shipment has been delivered. For any questions, please email info@anadecosta.com
Tracking your Order
Once your order is dispatched you will receive a dispatched order confirmation email with your Royal Mail parcel code so that you can see when your package is expected to be delivered by Royal Mail. Next Day and Saturday services will receive an email with your parcel tracking code so that you will be able to track your package. A signature is required on delivery for these services. Not going to be home? Royal Mail will attempt to deliver but will keep your package safe until you are able to collect from your local customer service point.
Duties
For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.
Shipping Destinations
We are able to offer shipping to the following countries;
United Kingdom
USA and Canada
Qatar and Saudia Arabia
Europe
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Iceland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Rest of World
Australia, Bahrain, China, Hong Kong, Japan, Kuwait, Malaysia, Singapore, Thailand, Israel, New Zealand, Qatar, Saudi Arabia, UAE
Please note that even for countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Other destinations may be available on request, please contact us on Tel: 44 (0) 207 249 4005 or Email us: info@anadecosta.com
Returns
If you are unhappy with your Ana de Costa online purchase, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to bespoke orders. Please contact us straightaway on +44 (0) 207 249 4005 or info@anadecosta.com with details of your online return request.
We will only accept goods that are unworn, undamaged and in the original Ana de Costa box. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded. Unfortunately, we cannot accept returns or exchanges on earrings due to hygiene reasons.
If you would like to cancel an order before it has dispatched or if you find a fault with your purchase, please contact us: info@anadecosta.com
Warranty and Repairs
Every piece of Ana de Costa jewellery is covered by a 12 month warranty which covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse. If within 12 months, your jewellery needs repair, please let us know via info@anadecosta.com and we will provide you with a repair service free of charge.